Support Center

Troubleshoot sync errors in Outline on iPad

Last Updated: Oct 03, 2016 10:44PM PDT

General sync difficulties usually can be easily solved; here are some basic troubleshooting measures:
 

1) When edits don't sync (without error message):
 

- If the most recent changes are on the cloud:
 

     1. Make sure the latest edits were synced with the cloud: open the notebook on the device where you edited it / in web-client (with OneNote notebooks) > manually sync the notebook;
 

    2. Delete the notebook from iPad and choose Open from <cloud> to reopen the notebook  ("+" button at the top of the notebooks list > Open from).

    


- If the most recent changes are on iPad: 

I.  1. Manually sync the notebook in Outline > wait till the sync will be complete;

    2. Manually sync the notebooks on the other device > check if the edits appeared.
    


II. 1. Close the notebook on the other device;

    2. Manually sync the notebook in Outline > wait till the sync will be complete;

    3. Open the notebook on the other device.
  
III. 1. Move your cloud stored notebook to local in Outline (tap the notebook's cover > Properties  > Location > Local);
    

    
    2. Login to your cloud storage account in web client and delete the problem notebook from there;
    

    
    3. Move the notebook from Outline to the cloud again (tap the notebook's cover > Properties  > Location >  <cloud storage>;

    4. Sync the notebook. 

    NOTE: if you cannot upload the notebook to the same folder it was in before (for example, cloud's root), move it to another folder or create the special folder for the notebook. 
    
2) When the notebook doesn't sync (with error message in Outline):

- If the most recent changes are on the cloud:

    1. Delete the notebook from iPad and choose Open from <cloud> to reopen the notebook ("+" button at the top of the notebooks list > Open from).



- If the most recent changes are on iPad: 

I. 1. Check the internet connection ("You have nothing to sync" error message appears when connection is unstable).
    
II. 1. With Dropbox sync check the notebook in the web client of your cloud storage, the notebook can be read only
    (the edits made in read only notebook won't be synced but the edits made by the owner of the notebook will sync with your read only version). 
    
    

    
 
        
III. 1. Check the web client of your cloud storage, the notebook folder can be deleted.

      2. How to restore the notebook deleted from cloud storage
    

    
VII. 1. Move your cloud stored notebook to local in Outline (tap the notebook's cover > Properties  > Location > Local);

      2. Login to your cloud storage account in web client and delete the problem notebook from there;

      3. Move the notebook from Outline to the cloud again (tap the notebook's cover > Properties  > Location >  <cloud storage>;

      4. Sync the notebook. 

    NOTE: if you cannot upload the notebook to the same folder it was in before (for example, cloud's root), move it to another folder or create the special folder for the notebook. 
    
3) Identify and resolve bad sections:

There may be times when your shared notebook is syncing normally except for one of its sections. You can verify this by doing the following:

    1.In Outline check whether the content of all sections is shown correctly;

    2. Cut the problem section and paste it into a new notebook;

    3. Sync your notebook without the problem section.

OR if you haven't found the section causing sync problems, cut the section you modified last since the previous successful update and sync your notebook without it.
    
    
If none of the above suggestions help, please contact us at support@outline.ws.


support@outline.ws
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