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Apple Pencil

Oliver Nov 28, 2015 09:03AM PST

Dear team,
There currently is a significant lag when using the pencil with Outline as compared to other apps. Will this be adressed? I like your app most for note taking but need to be able to use the pencil without lag.
Thanks!

Up 5 rated Down
Martin Dec 01, 2015 12:50AM PST
Hi

Same here.
Actually it's more than just lagging:
- when writing with Apple Pencil it does not show every stroke at first, all of a sudden, it's there
- it cannot be written on about a 2cm border (form top to bottom on the left)
- App crashes or freezes contantly
- App crashes when using arrow keys on the logitech keyboard
- Overall performance quite slow

Hope that these issues can be fixed in a later release.

Regards, Martin
Up 0 rated Down
Val Dec 03, 2015 03:09AM PST OUTLINE Helping Hand
Hello,
thanks for contacting us and providing your feedback.

We have just added Apple pencil support and now continue working on optimization.
Hopefully the next release will include fixes and improvements for Apple pencil.

Stay in touch!
Up 1 rated Down
Jayse Jan 01, 2016 09:58PM PST
I hope this is addressed ASAP! It's unusable. ;-(
Up 1 rated Down
Valya Jan 09, 2016 11:20PM PST OUTLINE Helping Hand
Hi Jayse,

Thank you for getting in touch with us. I have forwarded your comment to our developers.

May I ask you this: are you experiencing just the lag issues, or have you encountered other issues, as Martin mentioned above?

Any additional details would be greatly appreciated to help us resolve this issue.
Up 1 rated Down
Robin Feb 27, 2016 03:08AM PST
It is still laggy to being unusable.

When you put down the pen and start writing it takes about 1/4 to 1/2 of a second for Outline to recognize it. Anything written in the quarter second doesn't show up.
If you handwriting has a lot of quick individual strokes you loose up to half of every stroke.

Hard to describe.
Up 0 rated Down
Valya Feb 28, 2016 11:00PM PST OUTLINE Helping Hand
Robin,

Thank you for your feedback.

We are currently working to improve Apple Pencil support. Please stay tuned for the next update (coming in the next few weeks).

Daria
Up 1 rated Down
ScottF May 16, 2016 12:36PM PDT
Apple pencil still has issues. Is updates for this still in the works?
Up 0 rated Down
Valya May 18, 2016 01:04AM PDT OUTLINE Helping Hand
Hi Scott,

Thanks for getting in touch.

May I ask, are you talking about lag issues or some of the other issues mentioned by other users above? We do expect to see improvements when it comes to handwriting in the next update (coming soon). Please stay tuned.

Thank you for your patience.

Daria
Up 3 rated Down
Florain Nov 05, 2016 08:34AM PDT
Hi,

i also have the issue in using the apple pencil within outline. The long latency in writing and feedback of the app makes it unusable :-(

It's a pity - Due to outline is the app i was searching for. It supports sync via webDav, which i need.

Could you tell us, when the issue will be solved, please?

Many thanks in advance.
Up 0 rated Down
Valya Nov 07, 2016 02:43AM PST OUTLINE Helping Hand
Hi Florian,

Thanks for reaching out!

I've added your vote for handwriting improvements, they're on their way!
I cannot give the exact ETAs yet as the whole fix is quite complex.

But you can keep an eye on our Facebook page and twitter account to get the latest news on our progress:
https://www.facebook.com/outlineapp
https://twitter.com/outlineapp
Up 1 rated Down
Paul Lewis Jan 01, 2017 07:03AM PST
What's the latest with fixing the Apple Pencil lag issues?

The best way to describe/experience the problem is to try and handwrite in Outline with the Apple Pencil, and then immediately switch to Apple Notes and do the same thing there. The difference is night and day - Apple Notes is almost like writing on paper.

Up 0 rated Down
Valya Jan 05, 2017 06:29AM PST OUTLINE Helping Hand
Hi Paul,

Thanks for reaching out!

And the current status is as follows: we will start our work as soon as we're back to the office this Monday.
I cannot say how much time we will need to finish everything, but at least the work is already planned.

And thank you for the suggestion!
I will definitely test it!
Up 1 rated Down
Frank Jan 19, 2017 11:33PM PST
I would love to have the same feeling with the Apple Pencil like the pencil in AppleNotes. This nearly natural feeling of tilting a real pencil and drawing on a rough paper surface is so great - especially for taking handwritten notes.
Up 1 rated Down
Nicole Feb 08, 2017 01:27PM PST
Any update on timing? This app would be perfect if the apple pencil lag wasn't so severe.
Up 0 rated Down
Valya Feb 08, 2017 10:46PM PST OUTLINE Helping Hand
Hi Nicole,

Thanks for reaching out!

And I'm really sorry: I cannot name any time period of when improvement will be finished.
It's kind of more complicated than we expected.

But we will definitely write to our users in waiting list when there are any news.

Stay tuned!
Up 1 rated Down
Jennka May 01, 2017 11:27AM PDT
Same problem here! I keep trying and trying to like this app because it has just a few things that I prefer over OneNote, BUT my use of OneNote / Outline is entirely predicated on annotating PDFs for study purposes (ie. adding handwritten notes to lecture slides, etc) and the lag makes it totally unusable for this purpose.
Up 1 rated Down
Andrew Jun 01, 2017 02:54PM PDT
The lag with an Apple Pencil is still prohibitive: the app is - with respect to drawing, scribbling, doodling and handwriting - totally unusable. This is terribly unfortunate, as I find Outline quite nice otherwise, and I would have gladly switched from other note-taking apps to Outline. But not being able to properly use the pencil is quite a show stopper.

I almost bought the Mac app. Fortunately I didn't :(

Sorry, you guys do a good job, but as long as you are not able to fix something many other note apps have no troubles with, I'm leaving.
Up 1 rated Down
Valya Jun 02, 2017 01:40AM PDT OUTLINE Helping Hand
Hi Andrew,

We apologise for this situation!

We're releasing a small update for Share Extension that will help you to import your handwritings to Outline from other apps.
You can give this workaround a try.

Feel free to write to me if there are any questions.
I will help!
Up 1 rated Down
Peter Jul 04, 2017 06:08AM PDT
Can you guys fix the Apple Pencil. It's still laggy and unsmooth. I love the app it's fantastic but you guys need to get the pencil down! It's been a year at least and the pencil function is just awful.

I think you guys have a better app then onenote but the lack of integrating the Apple Pencil is unfortunate.

Please sort this out! The pencil is what makes the iPad Pro amazing!
Up 2 rated Down
Oliver Jan 24, 2018 10:27AM PST
Any updates here?

It looks like this has been an issue for two years and I'm still having trouble with handwriting with the Apple Pencil, which is a bit silly since it's the peripheral that's most optimally designed to work with the iPad Pro.

I'm deciding whether or not to buy the Macbook app and this is going to be a key deciding factor here
Up 1 rated Down
Macgraw Apr 22, 2018 06:42AM PDT
Hi there!

I have the same issues using the pencil! In handwriting mode often dots are not recognised. Further, the writing is blurred and not very precise. Compared to OneNote this app is far away from being good for notes taking with the pencil.

And if I use the Notes App from Apple, only machine text is exported to Outline - no handwriting.

And if you use screen protectors like "Paperlike" the recognition of the pencil is even worse in Outline. In the OneNote there is no effect of the protector.

I have experienced that using the drawing mode the recognition of the pencil is much better. But I can't use it because the palm rejection is not very good. I do not understand why there is a difference in the recognition between drawing and handwriting mode.

I wish I had found this forum before buying the app...

When do you plan to fix this issue? And please do not tell us again with the next update. I would really appreciate an answer which is more concrete.

Thank you very much for your help and support!
Up 1 rated Down
Macgraw Apr 22, 2018 06:44AM PDT
And I forgot: the recognition of the writing with the pencil is quite slow!!
Up 0 rated Down
Hans May 09, 2018 04:59AM PDT
Hi

Same here. Pencil extremly laggy - No problem in OneNote though
Up 0 rated Down
Carson Oct 17, 2018 12:23PM PDT
Since there has been zero response in 16 months to public questions about Apple Pencil, I guess we must assume they've either been stumped and have no idea how to fix it so they are just ignoring the customer's complaints, or they don't care anymore and are just ignoring customer complaints.
Up 0 rated Down
Outline Oct 17, 2018 09:04PM PDT OUTLINE Helping Hand
Hello Carson,
thank you for your notice and your patience.
We do read every letter from our users, however, not eahc and every task gets on our list due to the lack of time/limited budget. The Apple Pencil support is an important issue, but the fare share of people using it in Outline is rather small. In the past couple of years we haven't updated the app much. I assure you, it is time ti change that. We are going to divert our attention to new features and bug fixing this year. I will make sure Apple Pemsil support gets the discussion list for our team. We are sorry it causes you inconveniences!
Up 0 rated Down
MacGraw Jan 26, 2019 06:02AM PST
Hey,
it is already 3 month since your "glimpse of hope" ... are there any news?

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