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Synching issues with iCloud

G Mo May 06, 2016 01:54PM PDT

Love the App. Look forward to awesome updates later this year!

I use Outline from the App Store on my Mac and on the iPad.

Even when Command-Q on the Mac, and killing the app on the iPad I still get duplicate tabs at times.

Am I doing something wrong or do I need to wait longer after killing the app before opening it up on the other system?

This happens both ways.

Thanks

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Valya May 25, 2016 11:24PM PDT OUTLINE Helping Hand
Hi,

Thanks for your feedback, it means a lot to us to hear that you like our app!

The issue with duplicate sections appearing has been reported and we are currently working to fix it. The cause if this issue has to do with the way iCloud Drive works. As you correctly pointed out, waiting longer after closing the app on one device before opening it on another may help prevent duplicate sections from appearing.

Please accept our apologies for this inconvenience.

Daria
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Maarten van der Smagt Sep 09, 2016 06:44AM PDT
Is there any fix yet? Even with my MacBook Pro shut down, Outline on my iPad keeps duplicating sections i am working on (numbering them consecutively to "sectionname xx"; I've had up to 12 versions of the same section). The problem with this is that it seems I have lost the work (which isn't true, just the section is different) and that if I'm not careful, the work on one page will be spread over the same pagename across different sections.
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Valya Sep 12, 2016 12:18AM PDT OUTLINE Helping Hand
Maarten,

We deeply apologise for this situation!

Could you please write to me at support@outline.ws?
I will give you the instructions on how to get the logs from your iPad Outline.
We'll investigate them to get what's causing the duplication in your particular case.

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