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Asking to log in to iTunes

Artur Jul 26, 2016 03:52AM PDT

Hello, I have been using Outline+ for a few years and it's my favorite note-taking app. However, recently, when opening the app for the first time after every update I get a message to log in to iTunes Store and enter my password, although iOS settings show that I'm already logged in. Next I get a message about disabled backup, then warning "Cannot connect to iTunes”, finally message that "this copy of Outline is damaged (...)" and the app crashes. Sometimes I can get it to work normally, but it doesn't feel stable. I wonder why Outline wants me to enter credentials to iTunes, and is difficult to get running.
I have Outline+ 3.8.2.10, iOS 9.3.2.

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Valya Jul 26, 2016 04:15AM PDT OUTLINE Helping Hand
Hi Artur,

I am sorry for such inconvenience! Let me help you!

- When did the first crash happen? Straight after update or just now?
- Have you tried reinstalling the app? Do you see it in your Purchase History?

First let's see whether Outline is still there on your Purchase page in App store.
Then you can try to reinstall the app.
If the situation will still be the same, I can suggest you to send us the crash logs so we could investigate your case.

Could you please get back to me with your results so I'd have more information to work on?
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Artur Jul 26, 2016 07:39AM PDT
Thanks for fast response.
These crashes started right after updating Outline, I think they started with the previous update, and the newest one didn't help.
Yes, I can find Outline in my purchase history page in iTunes.
Reinstalling solved the "damaged copy" message problem, but the crashes continued until I entered my iTunes password when prompted instead of dismissing the message. I think this might be related to iCloud backup feature. Strange, as I simply do not use iCloud for Outline backup and have this feature disabled in Outline settings.
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Valya Jul 26, 2016 10:02PM PDT OUTLINE Helping Hand
Artur,

Thank you for information!

It seems like very interesting case, we'd like to investigate it to see how to fix it.
Could you please send to me the screenshot of this iTunes signing in pop up at support@outline.ws?

And it would be totally great if you could send us the crash logs.
Do you think you might try to do it? It is not so difficult, please reach me at support@outline.ws and I will send the steps to you together with the how-to-do screenshots.

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Artur Jul 30, 2016 08:04AM PDT
I just sent some screenshots of the messages, but unfortunately no crash logs seem to be generated despite I had enabled the Debug mode and restarted Outline.

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