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Updated version crashes immediately upon opening

Neal Goldfarb Sep 12, 2016 02:03PM PDT

I just updated Outline+ to the latest version. It keeps crashing within 15 seconds after being opened, even if I don't touch the screen.

I'm running the app on an iPad Air 2 with IOS 9.3.5.

Note: I don't know if this is relevant, but before I updated the app, I was having problems downloading a OneNote notebook from Dropbox. The app would create a new notebook with the correct title, but then would crash immediately after starting to sync. This happened multiple times.

Please fix this! I love the app and would hate for it to be broken.

Thanks.

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Neal Goldfarb Sep 12, 2016 02:04PM PDT
One more thing I should mention -- the app crashes too quickly for me to send a crash report.
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Valya Sep 13, 2016 02:42AM PDT OUTLINE Helping Hand
Hi Neal,

We apologise for Outline doing this!

Did you try to reinstall it?
And do you open some cloud stored notebook before the app crashes?

If there is a notebook, it must be a crash on sync.
Meaning there is some corrupted section or page in the notebook that makes the app quit.
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Neal Goldfarb Sep 13, 2016 09:48PM PDT
I reinstalled the app and now it's working. I was even able to download the notebook that was crashing the app before.

Thanks.

BTW, the new version looks great.
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Valya Sep 14, 2016 04:00AM PDT OUTLINE Helping Hand
Neal,

I'm glad to hear reinstallation helped!

Feel free to write if having any other questions on Outline performance!
And did you rate us on App Store? You can leave your positive feedback there so more people could notice it.

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