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OneNote sync not working

Jennifer Leigh Nov 01, 2016 03:23PM PDT

I am trialing your product, and the OneNote sync does not appear to be working. It's not showing me the notebooks from OneNote, nor is it uploading my test Outline notebooks to the cloud.

I've looked directly through onenote online as well as the mac desktop client, and can state that your app is not pushing changes up, nor is it recognizing existing notebooks.

I've tried logging out and back into onenote from your sync preferences pane, and restarting my system. Nothing seems to help.

Suggestions?

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Valya Nov 01, 2016 09:59PM PDT OUTLINE Helping Hand
Hi Jennifer,

Good think you've contacted me, let me help!

How do you try to open your notebooks?
In Outline you first log in your OneDrive account and then you need to open the notebooks using the "+" sign at the top of notebooks list > Open From OneDrive.
Could you please try it?

And apparently there is no way you can upload the notebooks to OneDrive from Mac: as far as OneNote for Mac doesn't allow to store notebooks locally, Microsoft thinks you wouldn't need to upload the local notebooks to OneDrive from Mac.
So we use small workaround here.
Could you please take a look at this article (b) - there are local notebooks on Mac):
http://help.outline.ws/customer/en/portal/articles/2598025-how-to-sync-mac-outline-notebooks-with-onenote

Please write to me if having any other questions, I will help!

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