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Sections are replicating

Pål Taule Brentebråten Feb 21, 2017 07:15AM PST

In one of my books, one section is replicating. I have sections like this: section 1, section 2, section 3, section 3 1, section 3 2... and so on...

Why is this?

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Valya Feb 21, 2017 09:00PM PST OUTLINE Helping Hand
Hi Pal,

We apologise for this situation!

Seems the section is broken and iCloud (is it iCloud or Box?) creates the conflict copies on every sync.

Could you please try the following:
- Right-click the section tab in notebooks pane > Set password;
- Right-click the same section again > Remove Password.
It will clean the cache and will fix the section.

If duplicates will keep appearing even after the password workaround, please write to me, I will give you some other suggestions.
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Howie Mar 09, 2017 07:03PM PST
I'm getting the same thing!
AND I'm finding that recent edits/text additions disappear. The screen refreshes after typing a bit and suddenly what I just typed is gone.

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Valya Mar 09, 2017 10:19PM PST OUTLINE Helping Hand
Hi Howie,

We apologise for this situation!

Please try the same password workaround.
It must help.

And we're releasing our new merge mechanism in a couple of updates.
It will help to avoid all of the conflicts created on sync of corrupted sections.
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Heather Mar 17, 2017 11:30AM PDT
I'm getting tons and tons of duplications and things moving while I'm working. It's becoming unbearable. When I tried to set a password my section just disappeared. Is there a fix for this?
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Valya Mar 19, 2017 08:50PM PDT OUTLINE Helping Hand
Hi Heather,

We apologise for this situation!

We're releasing the fix for this case in the next update.
At the moment you can try to use the same workaround with one of the duplicates.
If it behaves the same, do you think you'll be able to send to us this section?

Another thing to stop the duplication is to move all the pages from this corrupted section to a newly created one.
Please write to me if you need my help with it.

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