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notebook contents after ipad onenote update no longer there

Koen Vandromme Jun 04, 2013 11:14PM PDT

I updated my ipad outline version yesterday. one of my notebooks, the one with the most content, seems to have lost its contents. It shows the sections, but the contents seems to be gone .
Help ???

Up 3 rated Down
Val Jun 05, 2013 12:05AM PDT OUTLINE Helping Hand
Hi Koen,
we can try to recover your data. To do this we just need the section with the missing pages (as a .one file). Of course if it doesn't contain you private information.
We also are interested in investigating you file in order to figure out the reason of this issue and fix it.
Please send it to support@outline.ws
We'll get in touch with you ASAP!
Up 2 rated Down
Koen Vandromme Jun 05, 2013 12:41AM PDT
(Published publicly as this might interest other readers as well)

OK ... but how do I get to that .ONE file on Ipad. Where can I find it. As Ipad is a fairly closed system, how do you want me to find it ? The outline/onenote data is in the Local space. It's not on dropbox or anything otherwise I could have fetched it from there).
Up -3 rated Down
Val Jun 05, 2013 01:30AM PDT OUTLINE Helping Hand
Koen,
please connect your iPad with your PC (via USB), export your notebook to iTunes and save it to your local folder on PC. Unzip your notebook files. The required section should be there.
Here you can find the step by step instruction - http://help.outline.ws/customer/portal/articles/698919-export-notebooks-via-itunes
Please let me know how it goes.
Up 0 rated Down
Koen Vandromme Jun 05, 2013 01:01PM PDT
Ouf...it worked, I was able to recover my data using the above instructions.
In fact, I ended up having a .ONE file of 360MB large. The previous version on Outline didn't seem to mind (but it took quite a long time to sync).
I'll see how I can send you the file for testing purposes.
Thanks for your help.

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