Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Can't sync notebook entries created in outline to OneNote on pc

Cass Jul 27, 2013 03:43PM PDT

I have a OneNote notebook on a skydrive. I created additional entries in notebook using outline on my ipad. When I sync My one note on my computer it says the states it is unable to load the page because it was created on another computer. I have synced my ipad several times and it says it was successful. I am able to look at new pages on ipad with no problem

I am using one note 2010

Up -4 rated Down
Mike B Jul 27, 2013 06:50PM PDT
I've had this issue from time to time as well. To date, my best workaround has been only to re-create the content on PC or OneNote web app and delete the offending page(s).

Oftentimes this failure mode has been accompanied by a red sync icon, which I cannot fix unless the un-syncable pages are deleted on the PC, and then I empty the notebook's Recycle Bin.

I'm hoping that this issue is resolved in the next update!
Up 0 rated Down
Val Aug 06, 2013 02:45AM PDT OUTLINE Helping Hand
We are investigating this issue at the moment.
May I ask you, what kind of changes were aplied in Outline before the sync attempt?
Did you use inks?
We are trying to determine the use case and replicate this issue on our devices.
Looking forward to hearing from you!

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@outline.ws
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete