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slow and locks up

Mark Lawless Jan 10, 2016 09:53PM PST

I have Outline+ ver 3.7.2 and my iPad is up-to-date (Ver 9.2) and it runs extremely slow. It can easily be 30 seconds between key strokes. It also locks up, usually when I am trying to copy something and the small magnifier comes up. That is when I know I am toast. I have tried killing all other apps, turning my iPad off and waiting 5 minutes then turning back on. Still the same issue. I have been using Outline+ for about 3 years but I am on the verge of having to delete it if I cannot use it. Can you help me?

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Valya Jan 13, 2016 03:29AM PST OUTLINE Helping Hand
Hello Mark,

Thank you for getting in touch with us.

To try and resolve this issue, I would suggest deleting Outline app and installing it again from the App Store (WARNING: before you try this, make sure all your notebooks are backed-up/synced with one of the cloud services (Dropbox, Box, iCloud, OneDrive or SharePoint).

Also, to help us investigate the "magnifying glass" bug, may I ask you a few questions?
1. How often does this error occur? Does the app freeze every time you try to copy something?
2. Are you intentionally bringing up the magnifier or does it pop-up by accident? How did you try to copy (in other words, did you tap-and-hold or did you double-tap the text you wanted to copy?)

We apologize for the inconvenience and will do our best to resolve this issue.

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