Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

SYNC ERROR with McBook Air

Y N Mohapa Mar 13, 2017 12:22PM PDT

Cant't Sync with McBook Air. It has been able to sync twice in three months. I need 30 times a day. Awful. Too bad.

Any Help?

Up 0 rated Down
Valya Mar 13, 2017 08:56PM PDT OUTLINE Helping Hand

We apologise for this situation!

Do you receive any error messages on sync?
What cloud storage do you use?

Could you please check the location of your notebook:
- right-click the notebook's cover inside the app > Show in Finder or Properties.

For Dropbox and Box the notebook must get revealed in an appropriate folder in your Finder.
For OneDrive and WebDAV you must get the cloud title in Properties > Location.
For iCloud the Location lie must be empty.

You can send the screenshot of your notebook's Properties menu at

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found