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formatting ribbon?

Doug Mar 20, 2017 06:04PM PDT

Can I please ask how to display the formatting ribbon when it's not on the iPad? When I'm writing a note, sometimes the ribbon appears at the bottom of the screen and sometimes it doesn't. Is there a setting so that it is always available? If not, how can I ensure that it's displayed? Thanks.

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Valya Mar 20, 2017 09:52PM PDT OUTLINE Helping Hand
Hi Doug,

Thanks for reaching out!

Did I get it right that you're talking about the toolbar at the top of iPad keyboard?
This one:

Usually it's always available in editing / typing mode.
Do you have it missing sometimes when typing?
Or does it happen when you edit already entered text?
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Doug Mar 22, 2017 07:50PM PDT
Hi Alena,

The ribbon appears at the bottom of the screen when the iPad is attached to a combination iPad cover/keyboard (when editing a block of text). However, sometimes it appears and sometimes it doesn't. I wonder if there is a way to force it to appear in case it's not there. Thanks.
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Valya Mar 23, 2017 01:37AM PDT OUTLINE Helping Hand

Thank you for your reply!

I now got what the situation is about.
We will start the investigation ticket and start testing the app's behaviour when external keyboard is used.

I will write to you once there are any news.
Please write to me if there are any other questions on the app!

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