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Jim Camden Jun 19, 2017 08:10AM PDT

My inbox shows 1 message. When I open the inbox it shows an excel file that is constantly being downloaded (the spinner is going). Since it is not through downloading I can never delete it. I need to just delete the file from the inbox.

Thanks.

Jim

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Valya Jun 19, 2017 10:53PM PDT OUTLINE Helping Hand
Hi Jim,

We apologise for this situation!

As soon as we don't have the cleaner for our iOS app, I can suggest you to reinstall the app.
Please make sure that all the notebook you have inside are safe in the cloud storages.
Reinstalling will close all the notebooks so you need to make sure the local notebooks are moved to PC or cloud storage.

Please write to me if there are any questions on how to reopen the notebooks or move them.

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