Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Repeated purchase order

Peter Huttenlocher Oct 02, 2017 12:11PM PDT

Hi,

I have bought outline and installed it on iPhone and iPad (Same Apple-id)
Because of Troubleshooting i deleted outline on my iPad.
On reinstallation on my iPad via AppStore, 10,99€ are demanded again to pay.
Why?

Regards Peter

Up 0 rated Down
Peter Huttenlocher Oct 03, 2017 05:04AM PDT
Hi,

It seems to be an issue in the AppStore.

In normal cases, already bought apps can be reinstalled by searching the app and click on the cloud-Symbol. In my case, this cloud symbol was not shown, only the 10,99€.

When I went in the AppStore to my account and here to „meine Käufe“ (German), there the app can be reinstalled without purchased again.

So everything is fine again.

Regards
Peter

Up 0 rated Down
Valya Oct 05, 2017 04:20AM PDT OUTLINE Helping Hand
Peter,
thanks for letting us know.

Indeed, it is the App Store who is responsible for such cases.

I'm glad its fine again!

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@outline.ws
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete