Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

OneDrive folders

Paul Jul 16, 2018 02:02PM PDT

Hi,

I'm using the trial version of Outline on Mac. When trying to open an existing OneNote notebook tha's located on OneDrive I do not see all my notebooks and there is no way to navigate to another folder. Any suggestions?

Up 0 rated Down
Outline Jul 18, 2018 12:03PM PDT OUTLINE Helping Hand
Hello Paul,

please make sure you use "+" butto to open your notebooks.

Another thing is that Outline recognizes only those OneNote notebooks on OneDrive, that have been shared to OneDrive with OneNote, using OneNote Share function. If you just move or upload a folder with OneNote files to OneDrive - Outline won't see them.

Please make sure you share your notebooks correctly.

Do these suggestions help? Please let me know how it goes.
Up 0 rated Down
Paul Jul 29, 2018 09:22AM PDT
Thanks,

I was on vacation from 18 - 28 July and now my trial has expired so I cannot verify your answer. Is there a way to extend my trial period?

regards
Paul
Up 0 rated Down
Outline Jul 30, 2018 06:07AM PDT OUTLINE Helping Hand
Sorry, no way to extend trial at the moment.
Up 0 rated Down
Paul Jul 30, 2018 01:40PM PDT
Tried again on another machine. With OneNote for Mac, you can only work with / create notebooks on OneDrive. All notebooks that I cannot see or open in Outline were created directly with OneNote for Mac, so I do not see how sharing with myself (the creator) will help or even how to do that...
Up 0 rated Down
Outline Jul 31, 2018 12:18PM PDT OUTLINE Helping Hand
Could you please send me 2 screenshots at support@outline.ws?
1. showing your notebooks on OneDrive.
2. showing OneDrive menu when you click in Outline - Open from > OneDrive.

Thank you!

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@outline.ws
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete