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Loosing images

Pablo Zaleski Jan 11, 2019 02:27PM PST

After opening a file in my iPhone, and went back to my iMac and lost many images.
Several images are suddenly gone...
sync a outline notbook (iphone) with outline on a mac.
Sometimes it looses my images in the notebook.
I just get some spaceholder (as big as the images) but not the image itself.
Thank you!

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Outline Jan 13, 2019 09:40PM PST OUTLINE Helping Hand
Hellp Pablo,
thanks for contacting us!
can you please tell us, what storage are you using to sink your notes and what is the format of your notebook? Is it a OneNote notebook or an Outline one?
Please always make sure you allow enough time for sync to finish. The issue you describe may have been caused by incomplete synchronization.
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Conrad Bleul Apr 26, 2019 01:01AM PDT
I have the same issue, I take notes and past images into the page which show up fine when I write but when I open the notes a few weeks later, some of the images are gone and all I see is a placeholder.

I keep my notes locally, no syncing. I use the OneNote notebook format.


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Outline Apr 29, 2019 07:42AM PDT OUTLINE Helping Hand
Hello Conrad,
I'm afraid we cannot say anything without seeing your notebook. Can you please send a problematic section, if it doesn't contain any personal information to support@outline.ws and we'll investigate the issue.

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