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Content of Outline has dissappeard

Allard Koen Feb 18, 2014 11:27AM PST

Dear Mr./Miss.

I just recently had to reboot my Mac manually.
At that time, Outline was opened.
Now, when I restarted my Mac and Outline, the content of Outline has dissappeared.

Have you any idea how I can retrieve my data?

Kind regards,
Koen

Up 1 rated Down
Val Feb 18, 2014 09:59PM PST OUTLINE Helping Hand
Hello Koen,
thanks for contacting us and letting us know about this issue.
I'm sorry it happened to you.

May I ask you, were your notes synced to a sharing app (Box, Dropbox or SkyDrive)?
In case it is Box or Dropbox, you can recover the previous version of your file.

If your notebook is stored locally, we could try to get your data back.
To do so we need the problem section file and page name where data are missing.
Please send it to vleontyeva@outline.ws.
Sure if no private info is involved.

Looking forward to hearing from you!
Up 0 rated Down
Aaron Johnson Feb 24, 2014 11:29AM PST
I don't know if I have exactly the same issue as you, but I too have noticed that the contents of some Outline notes disappear.

I have discovered that I can still access them from OneNote on Windows.
I hope this helps.

On a side note: I would love to be able to view them on my Mac, that was kind of the point of getting the program after all....
Up -2 rated Down
Val Feb 28, 2014 12:21AM PST OUTLINE Helping Hand
Aaron,
please reopen your OneNote notebook with Outline from the sharing application that is used.

Does the content of all the pages show up now?

Looking forward to hearing from you!

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